Return & Refund Policy

Last updated: 20 September 2026

We want you to receive your BLACKSPA COSMETICS order in good condition and as described. This policy explains when a return, replacement, or refund may be available.

Cosmetics and hygiene

For hygiene and safety reasons, cosmetics, personal-care products, and beauty tools that have been opened, used, tested, tampered with, or had their seal or protective packaging removed cannot ordinarily be returned because of a change of mind. This does not affect your rights if an item is damaged, defective, incorrectly supplied, or not as described.

Eligible return requests

We may accept a return request for an unused item in its original, unopened, and saleable condition with all seals, labels, accessories, and packaging intact. Eligibility may depend on the product and the circumstances. Items marked final sale, free gifts, samples, personalised items, and gift cards are not ordinarily returnable unless required by applicable law.

Damaged, defective, missing, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, missing, or different from what you ordered, contact customer support promptly and provide your order number, a description of the issue, and clear photographs or video of the product, shipping label, and packaging. Keep the product and packaging until we finish reviewing the request.

How to request a return

Contact us through the details or form on our Contact Us / Customer Support page before sending anything back. Returns sent without approval may not be accepted. If a return is approved, we will provide the applicable return instructions. Products must be packed securely and returned in the condition in which they were approved.

Return shipping

If the return is due to our error or an item arriving damaged, defective, or incorrectly supplied, we will provide appropriate instructions and cover reasonable return arrangements where required. For an approved change-of-mind return, the customer may be responsible for return shipping and any non-refundable delivery charges, where permitted by law. We are not responsible for items lost or damaged because they were returned without following the provided instructions.

Refunds

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Processing time after approval can vary by bank, card issuer, payment provider, or method of payment. Original shipping charges are not ordinarily refundable unless the return results from our error or applicable law requires otherwise.

Rejected or reduced refunds

A refund may be refused or reduced where an item is returned used, opened, incomplete, damaged after delivery, missing its original packaging, or otherwise outside the approved return conditions, except where the issue is a verified defect or where applicable law provides a remedy.

Exchanges and replacements

Where appropriate and stock is available, we may offer a replacement or exchange instead of a refund. If a replacement is unavailable, another suitable remedy may be offered.

Allergic reactions and suitability

Ingredients and usage information are provided to help customers make informed choices. Please review product information and perform a patch test where appropriate. Individual sensitivities can vary. Stop using a product if irritation occurs and seek medical advice when necessary. This section does not exclude responsibility for a defective or unsafe product.

Contact us

To request support, use the contact details or form on our Contact Us / Customer Support page and include your order number.

Nothing in this policy limits rights or remedies available under applicable Indian consumer law.