Privacy Policy

Last updated: 20 September 2026

This Privacy Policy explains how BLACKSPA COSMETICS collects, uses, discloses, and protects personal information when you visit www.blackspa.in, place an order, contact us, or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect your name, billing and delivery address, email address, mobile number, order and transaction details, account information, customer support messages, product preferences, reviews, and marketing choices. We may also collect device, browser, IP address, cookie, usage, and storefront interaction information.

Payment information

Payments are processed by Shopify and the payment providers available at checkout. We do not ordinarily receive or store complete card details. Payment providers handle information under their own terms and privacy practices.

How we use information

We may use personal information to process payments and orders; arrange delivery; provide customer service; manage returns, refunds, and cancellations; maintain accounts; prevent fraud and misuse; improve products and the storefront; personalise your experience; send service messages; send marketing where permitted; comply with legal obligations; enforce our terms; and protect customers, our business, and others.

Cookies and similar technologies

Our store and service providers may use cookies, pixels, local storage, and similar technologies to operate the storefront, remember preferences, understand traffic and performance, prevent fraud, and support advertising or measurement. Browser settings may let you block or delete cookies, but some store features might then work differently.

How we disclose information

We may disclose personal information to Shopify; payment processors; delivery and logistics providers; hosting, analytics, advertising, communications, fraud-prevention, and customer-support providers; professional advisers; authorities when legally required; and parties involved in a business transfer. We disclose only what is reasonably needed for the relevant purpose and do not sell personal information for money.

Marketing communications

Where permitted, we may send promotional messages based on your consent or other lawful grounds. You can unsubscribe using the option in a marketing message or contact customer support. You may still receive necessary messages about orders, security, or service.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods vary according to the information and applicable requirements.

Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where processing relies on consent, ask questions about how information is handled, or request another available remedy. We may need to verify your identity before acting on a request. Some information may need to be retained for legal or legitimate business reasons.

Children's privacy

Our store is not intended for children who cannot legally consent to the processing of their information. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review the matter.

International processing

Shopify and other service providers may process information in countries other than where you live. Where required, appropriate safeguards are used for such transfers.

Third-party links

Our storefront may link to websites or services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

Changes to this policy

We may update this policy to reflect changes in our practices, technology, services, or legal obligations. The revised version will be posted on this page with an updated date.

Contact us

For privacy questions or requests, use the contact details or support form on our Contact Us / Customer Support page. Please describe your request clearly so we can respond appropriately.