Contact Us / Customer Support

Need help with a BLACKSPA COSMETICS order or product? Send us a message through the contact form on this page. We will review your enquiry and respond using the contact details you provide.

Before you contact us

Including the right details helps us understand and resolve your request:

• Order enquiries: Include your order number and the email address or mobile number used at checkout.
• Delivery issues: Include your order number, tracking details if available, and a short description of the issue.
• Damaged, defective, missing, or incorrect items: Include clear photographs or video of the product, shipping label, outer packaging, and affected area. Keep the item and packaging until the review is complete.
• Cancellation requests: Contact us as soon as possible and include your order number. Cancellation cannot be guaranteed after processing or dispatch begins.
• Product questions: Tell us the product name and the information you need. For ingredient sensitivities or medical concerns, consult an appropriate healthcare professional.
• Privacy requests: Clearly describe the information or action you are requesting. We may need to verify your identity.

Important safety note

If you experience irritation or an unexpected reaction, stop using the product. Seek medical advice where necessary. For an urgent medical issue, contact local emergency or healthcare services rather than waiting for a customer-support response.

Helpful policies

For more information, please review our Shipping Policy, Return & Refund Policy, Cancellation Policy, Privacy Policy, and Terms & Conditions.

Please do not send passwords, complete payment-card details, one-time passwords, or other highly sensitive information through the contact form.